Tanya Essien
The Work Ready Soft Skills assessment measures foundational work habits and situational judgement skills commonly required for most jobs according to the U.S. Department of Labor O*NET Job Zone Framework. A learner who has passed the Soft Skills assessment has demonstrated mastery of the following objectives:
Communicating Effectively
Understand the elements of effective listening, speaking, and writing
Consider the purpose, audience, and medium of communication, including email etiquette, texting, and social media
Understand the role of the customer and develop positive customer relationships
Adopt a growth mindset and become an active learner
Demonstrate strategies for conflict resolution
Promoting Teamwork and Collaboration
Recognize the characteristics of an effective team member
Develop leadership skills
Recognize, celebrate, and incorporate individual diversity and differences in the workplace
Conveying Professionalism
Build trust through punctuality, dependability, and accountability
Demonstrate integrity, initiative, and a strong work ethic
Represent the organization in the workplace and beyond with pride and professionalism
Develop organizational skills and effective work habits
Manage time effectively and prioritize tasks
Use common technology and choose tools to fit tasks
Develop basic business acumen
Thinking Critically and Solving Problems
Adapt to new information and circumstances
Make decisions with logic and reason
Demonstrate awareness of systems and design for improvement
Use a cycle of inquiry to investigate a problem
Evaluate and interpret data sources and visual displays
Skills / Knowledge
- Communication
- Teamwork
- Collaboration
- Conflict Resolution
- Problem Solving
- Critical Thinking
- Professionalism
Issued on
January 6, 2025
Expires on
Does not expire